Extremely Dissatisfied with FNB South Africa's Customer Service (Dispute - REF:***) I made a payment of 6999 ZAR to a *****ulent online gaming website and reported it within an hour

Extremely Dissatisfied with FNB South Africa's Customer Service (Dispute - REF:***) I made a payment of 6999 ZAR to a *****ulent online gaming website and reported it within an hour. Despite this, FNB's communication and feedback have been appalling, and my case is still unresolved. I made a forex payment from Namibia to South Africa (FNB to FNB), and given the situation, I expected the payment to be stopped. I reported the issue well in advance, yet nothing has been done. I demand an immediate refund of my money. The lack of urgency and accountability from FNB is completely unacceptable.