Extremely dissatisfied customer

DISAPPOINTED CUSTOMER

i have been a customer with FNB For so long . Have been quite happy with FNB until i upgraded to Private Clients. Firstly my banker takes forever to respond and isnt of much help anyways.

I app**** for a personal loan via my online banking and was approved. Sent all relevant documentation requested from me to my private banker aswel as to fnb and was told by people in their personal loans department all documentation received and sent to credit department for payout .

A David Williams and a Samantha aswel as another woman all employees of FNB told me i was approved and everything was in order and that payout was being uploaded.

A week had gone by and numerous calls to FNB and all of a sudden there was problems.

A message to my incontact messages via my online banking also said congratulaions i will be receiving my payout and once payment is made to my account i will get a notification.

Then all of a sudden i was asked to send documents again and to send ITA34.

I contacted sars they sent me a tax assessment which i sent the bank and they werent happy with it.

I was then told i wont be able to receive any credit from the bank unless i get an ITA34 which is to their satisfaction.

Today i received an sms from FNB requesting an ITA34 for a credit card application which i didnt even apply for as i already have a credit card.

I asked the bankers on the incontact nessages but they seem to never be able to help.

My private banker is also yet to take off the share builder from my account aswel as the global investment account which i made clear to him i dont want yet he still signed me up for it.

Really not happy with the staff of FNB or their credit facilities.

Looking to pay what i have with FNB and closing my account and moving to another bank as i get no help from FNB whenever something needs to be done i have to run around and make numerous calls with no outcome because no one can ever help you.