Extremely dissatisfied client

Absolutely terrible service, pathetic Clientele etiquette. I have been an FNB client for over 20 years, my account was always in order and up to date until I got unemployed for a short period of time during this time my accounts fell back and FNB did not notify me or offer assistance as I was still trying to put money into the account whenever I could. My account was then put on hold in Jan 2024 with no communication whatsoever only found out when I went to the bank after starting my employment again in Feb.

I have been religiously paying my instalments thus far. I have had to open a new account for my salary purposes as this account was on hold. I am still paying a service fee for this account, my interest rates have increased, my overdraft is being affected as obviously there is no plus in the account as my salary goes into a different bank due to the account being placed on hold, I require this account hold to be removed as a matter of urgency as what is the service fee that I have been paying for all these months for????