extremely dissapointed

I gladly opened an account with fnb , hoping to switch all my debit orders to this account , whick I linked to an investment account , I received the card I lost the envelop with the pin , nonetheless I was contacted by a gentlemen and he advised he would send me account details so I can atleast make a deposit , which he never did , I went and spoke to some consultant @ fnb the glen who was so rude , she didn't even bother to hear me out she is like there is a que . I am worried about the treament I am getting from all consultants of fnb that I have dealt with thus far , is it because of the fact that they have many clients and that is why they don't care about getting and retaining new clients , I wrote a complaint and was promised to be called back in 24hours its been 72hours ... I am so dissapointed as new client this is a disgrace to be welcomed in this manner .