1 reviews | Active since May 2016

13 Dec 2017, 14:49

Extremely disgusting servi e

Extremely disgusting service!!!!! If thats how you talk to customers I will advise everyone I know not to ever use you!!!! I want the recorded phone call between me and kuwith at 14:37 asap

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Dec 2017, 15:18
Official

Good day Ms. Suzelle hofmeyr

Thank you for your complaint. We have reviewed the matter and referred the matter to the contact centre operations division for further review.

Your Hello Peter reference in this regard is:***NF

They will review the matter and provide you with feedback in 24 to 48 working hours.

Thanks

Regards

Rahim Salamaan

FNB Hello Peter Complaints Desk

(T) ***

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FNB (First National Bank)
FNB (First National Bank)'s reply13 Dec 2017, 15:21
Official

Hello Suzelle-hofmeyr,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

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