Extremely Disappointing Service – No Feedback on ***** Case

I am extremely disappointed with the way FNB has handled my ***** case. I have to phone FNB every single day just to try and get an update, yet I am never given any meaningful feedback.

Every time I contact them, I am simply told that an analyst will call me back regarding my ***** case. Unfortunately, I keep waiting and have not received the communication or feedback I was promised.

Dealing with a ***** case is already stressful enough, and having to repeatedly phone the bank without receiving clear answers or updates makes the situation even worse.

I expect FNB to take ***** cases seriously and provide customers with regular, transparent feedback. I would really appreciate someone taking ownership of my case and providing me with a proper update instead of simply telling me that an analyst will call me back.