Extremely disappointing service – FNB Johannesburg

I am deeply disappointed with the service I’ve received from FNB. I placed an order for a replacement bank card on 24 November, as my current card is expiring at the end of December. This should be a straightforward and routine request, yet weeks later I have still not received the card, nor any clear communication or resolution.

I have had to follow up multiple times, only to be met with silence, vague responses, or no answers at all. There has been no sense of urgency, accountability, or concern for the inconvenience caused—especially considering that an expiring bank card directly affects access to my own money.

FNB used to be a bank that genuinely cared about its clients. Sadly, based on this experience, I can no longer say that is the case. The lack of service, communication, and basic customer care is unacceptable for a major financial institution.

I expected far better from FNB.