EXTREMELY DISAPPOINTING SERVICE FAILURE FROM FNB CONSULTANTS

I am in the United Kingdom , there is no FNB branch here. The problem is my card is in-active but my account is ACTIVE therefore my card number is in-active. I CANNOT access my internet banking due to the fact that my card number is in-active, all I need is to access the funds that are in my account urgently.

Last week Thursday I called FNB ********** to get assistance with my internet banking, I was told that I must call ********** because that is the line would assist me because if I am out of South Africa. I called this number, spoke to Naideen and I was told I must send an e-mail to "My Branch" with my signed ID copy and a narration of what I needed done and I would get help within 24 hours. NOTHING happened, hence I called back again on Friday and spoke to Dalmane who told me that the turn around time is 24-48 hours and that has not lapsed so I must wait. I called again on Monday and I was told that I should have been given a reference number so that I can use that for follow up, I was issued with reference number RT ********** 8960 . I was also told that the number registered on my account for otp has a digit short so I would need that updated as well but before any of these can be sorted, someone would give me a call to verify that I am indeed the account holder. Tuesday morning I called again and spoke to David, who said they would escalate it to their manager for a prompt response and someone will call me to verify then be able to assist me. Someone did call on the same day, but all that person did was fix the number for the otp and did not fix the main problem or give me access to my account. I then called again and this time all I wanted was for the funds to be just transferred to my son's account so that I can be able to transact but I was sent from pillar to post with no resolve. I called again today and spoke to Pumla, who told me she cant help me without the card number so that means I cannot access my money in my bank account that I need to use urgently.

All I need is for these funds to be transferred to my son's account, THAT IS ALL I NEED!