Extremely Disappointing Service Experience

I am extremely disappointed with the service I’ve received from FNB. This is my first time using this bank, and the experience has been far from acceptable.

I tried to create a virtual card, but was informed at the branch that my account is on hold. The staff attempted to contact the ***** team for over an hour without success. To make matters worse, I couldn’t even get a physical card because of this issue.

Now, I’m expected to drive back to the branch, wasting both my fuel and my time. This level of service is unacceptable.

I sincerely hope FNB can resolve this matter quickly and prevent such incidents from happening again.

Otherwise, I'm moving my salary from this account.

Wow FNB