Extremely Disappointing Service and Ongoing App Issues

I logged a query regarding a listing I saw on your app. Unfortunately, the app has so many technical issues that it is virtually impossible to proceed with anything.

This is not the first time I have experienced these issues. I have logged multiple queries with different consultants, only to receive responses weeks later, with no actual resolution. The consultants available on Secure Chat are equally unhelpful, often advising that there is simply nothing they can do.

I recently spoke to a consultant named Busisa, and unfortunately, the interaction was of no help whatsoever. I was left without a solution or any meaningful assistance.

The level of service I have received has been extremely disappointing. As a customer, I should not have to repeatedly report the same issues, wait weeks for responses, and still receive no resolution.

I genuinely regret choosing to bank with this institution. I expected a much higher standard of service, particularly when it comes to resolving technical issues that prevent customers from using the bank’s services effectively.

I would appreciate this matter being escalated and properly investigated, rather than receiving another generic response with no solution.