GP
George P
1 reviews | Active since Dec 2021
28 Mar 2023, 16:03
Extremely disappointing service
FNB froze my account without even notifying me. I have called FNB all day today. I must have called 15 times. They just will not put me through to an investigator. Every time they say they will transfer me they cut my call off and i have to call back again and wait forever for them to answer. My business cannot be conducted because of this. I wish FNB would come back to me and clarify their reason for freezing a clients account on another persons word that is false. This is the worst ever. I have been with FNB for over 20 years and have never experienced anything like this from them.
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Replies (2)GP
George P's updateReviewer Update
28 Mar 2023, 17:09Thank you for your response. I have called FNB more than 20 times today and got nowhere. It is the most disappointing service I have received in the more than 20 years i have been with FNB. Surely you contact your clients when or before you freeze their accounts.You have brought my business to a dead stop without even notifying me. Extremely disappointing indeed. I cannot even pay google for my adwords. Today nobody saw my website. I have lost business because of FNB. Who pays for that. This is the busiest time of the month for us and you guys froze my account. Completely Unacceptable.
GP
George P's update28 Mar 2023, 17:09
Reviewer Update
Thank you for your response. I have called FNB more than 20 times today and got nowhere. It is the most disappointing service I have received in the more than 20 years i have been with FNB. Surely you contact your clients when or before you freeze their accounts.You have brought my business to a dead stop without even notifying me. Extremely disappointing indeed. I cannot even pay google for my adwords. Today nobody saw my website. I have lost business because of FNB. Who pays for that. This is the busiest time of the month for us and you guys froze my account. Completely Unacceptable.
GP
George P's updateReviewer Update
29 Mar 2023, 14:44I am still stuck without access to my account. A lady called me from FNB and we got cut off. She did not bother to call me back. Very poor service indeed. I have been on the phone all day again today and have even sent proof of delivery and no one can tell me when my account will be unfrozen. Pathetic service. I cannot conduct any business whatsoever without my account. My website is off google because of this for 2 whole days now. Approximately 200 to 300 clicks and loss of turnover. Who is going to pay me for that. Nobody can answer anything in the bank. Unbelievable.
GP
George P's update29 Mar 2023, 14:44
Reviewer Update
I am still stuck without access to my account. A lady called me from FNB and we got cut off. She did not bother to call me back. Very poor service indeed. I have been on the phone all day again today and have even sent proof of delivery and no one can tell me when my account will be unfrozen. Pathetic service. I cannot conduct any business whatsoever without my account. My website is off google because of this for 2 whole days now. Approximately 200 to 300 clicks and loss of turnover. Who is going to pay me for that. Nobody can answer anything in the bank. Unbelievable.