EXTREMELY DISAPPOINTING FNB

EXTREMELY UPSET !!!!!!!!!!!!!! on 5 December I requested a call back for prepaid fleet card (NOTE NOT CREDIT). I got a email with reference number 1WC4G0DQ after not being called back in the 2 working days i called in phoned the number on the email. Spoke to a lady who then said she will email my details to them and no surprise i again had to call back. After insisting i whant to be transfered not called back a very nice lady got Clive Van Nickerk to call me back as he is in our area (Free State). This was now on the 11th allready 6 days gone.So Clive called me and emailed me documents to complete which we sent back to him immediately. Since the 11th i have been emailing asking what next all i get is waiting for card agreement and every time its tomorrow or the day after its now the 18th and i still have no joy. This is the worst experience i have ever had with a bank and we are seriously considering change. As a small business banker this will probably not effect you in any way but i believe you can improve on service as i have been banking with fnb for more than 10 years and for a bank with your service and standards this is not acceptable Regards Morne Mustard