Extremely disappointing experience

I am extremely disappointed with the way my cash withdrawal issue has been handled.

I needed to withdraw cash, but unfortunately two FNB ATMs in my area were out of service. I therefore used the nearest ABSA ATM to withdraw R500. The amount was deducted from my FNB account, but the ATM did not dispense the cash.

I went into an FNB branch on 1 August to report the issue and request assistance. I was advised that the matter would take approximately 5–7 days to resolve. It has now been 18 days, and I am still waiting for my R500 to be returned.

This is incredibly frustrating, especially because I desperately need this money for transport to get to work. I understand that investigations may take time, but being given a 5–7 day timeframe and then receiving no resolution after 18 days is unacceptable.

R500 may not seem like a significant amount to a bank, but it is significant to me, and I should not have to struggle to access money that belongs to me.

I am asking FNB to please urgently investigate this matter and return my R500 as soon as possible.