Extremely Disappointing Claims Process

I am deeply dissatisfied with the service I have received from FNB regarding a claim that has been unresolved since September 2024. Despite repeated emails, phone calls, and assurances that authorization would take no more than 60 days, we are now in January 2025, and the matter remains unresolved.

As the victim in this situation, I have been left to bear the consequences while the insured party’s claim has already been finalized. This is both unfair and unacceptable. Furthermore, attempts to escalate the matter have been met with unresponsiveness. For example, Neil Govender attorneys whose contact details were provided to me by FNB themselves, has failed to respond to my emails.

The lack of accountability and communication throughout this process has been appalling. FNB’s inability to provide timely resolutions or even basic updates reflects poorly on their commitment to customer service.

I am sharing my experience here to urge FNB to take responsibility and improve their claims process. Customers deserve better than the frustration and delays I have endured.