Extremely disappointing

I cannot begin to express the disappointment that I have in FNB right now!!

I recently app**** for a bond on a property that I am buying. The application was done through a bond originator that submitted it too all the major local banks. I received approval from these banks, including FNB, however, the interest rate that I received from FNB was the highest. I queried the rate given and was told that they would not better and would only match a rate that was given by another bank, which they then did and matched the offer from Absa which was the best. I then complained again and FNB came back and gave me a 0.05% decrease on the rate, which was a slap in the face.

I have been a customer of FNB, and ONLY FNB since I was eight years old, it was still an old BOB account that I started with. That is THIRTY years that I have been with FNB. I am now a private wealth customer, with my entire portfolio with FNB, including my house and vehicle insurances. I also have my business portfolio with FNB. I have had credit cards, vehicle loans, overdrafts, and revolving loans with FNB, and have never ever once missed or defaulted on a repayment.

So my question is this. How is it, that a bank that I have never ever dealt with, is prepared to give me a better interest rate on a home loan than the bank that I have been with for THIRTY years. A bank that I have dealt with for my entire life is only prepared TO MATCH the rate of a bank that I have never dealt with, its pathetic. After so many years, and the credit rating that I have built with FNB over these years, they should be leading the pack in these offerings.

I tried my best to keep everything with FNB, going back to them numerous times to request that they assist me with a better interest rate on this purchase, but they were just not prepared to assist.

"FNB, how can we help you.....", what a joke.

Well, FNB, I have now accepted the bond offer that was received from ABSA. I will now be moving my entire portfolio over to ABSA, including my Transactional account, Credit Card, Home and Vehicle insurance, EVERYTHING. My trust will also be moving their transactional and entire savings over to ABSA. I will also be moving my business account, with a very decent annual turnover, over to ABSA.

Thirty years of loyal service to FNB is now sadly over, and I look forward to supporting a bank that was willing to support me when I needed it.