extremely disappointing

It's been over two months since I logged a ***** case with FNB, and I’m frustrated to say that no one from FNB has contacted me, nor have I received any explanation regarding how my card details were compromised. My card was brand new, kept with me, and barely used as I rely on Apple Wallet for payments. After logging the case, all I received was a reference number—no further support.

I’ve called the ***** department four times, but each time I’m passed around with no one able to address my issue. The money that was *****ulently used from my account has still not been refunded, despite my repeated requests.

This experience has been extremely disappointing, and I’m deeply dissatisfied with the customer service I’ve received from FNB.