Extremely Disappointed with Your Service and Treatment as a Loyal Customer

I am writing to express my deep dissatisfaction and disappointment with the service I have received as a loyal customer of your bank for several years. I recently app**** for a home loan as a first-time property purchaser, and the entire experience has been nothing short of appalling.

Firstly, despite my longstanding relationship with your bank, you declined to approve the full loan amount I app**** for and offered me the worst possible interest rate. This not only shows a lack of support for your customers but also undermines the trust and loyalty I have placed in your institution over the years.

What is even more troubling is the response I received from your team, which blatantly stated that your bank does not care about losing customers. Such an attitude is unacceptable, especially when I reached out seeking assistance and solutions as a first-time buyer navigating this significant life decision.

As a bank that advertises itself as customer-focused, your actions and words reflect the complete opposite. The lack of empathy, willingness to assist, and dismissive attitude have made this the worst experience I have ever had with any financial institution.

I regret choosing your bank for this critical process, and I will be exploring alternative institutions that value their customers and their needs. I will also not hesitate to share my experience publicly so others can be aware of the lack of customer care your bank provides.

I hope you take this feedback seriously and address the glaring issues in your service and customer relations.