Extremely disappointed with method on Communication

I went into the Florida road branch today to close a flexi deposit account because I could not do it on the FNB app. I was told that branches do not assist with that anymore I need to phone Business banking. I was given 2 numbers and tried both numbers for 10 minutes at a time. I was not successful in contacting anyone. It is frustrating not being able to have face to face interaction and we are not given any choice in the matter. Very disappointing, considering you want to digitalize everything.