Extremely Disappointed with FNB’s Service & Hidden Charges

I have been experiencing several issues with my FNB account, and despite my previous attempts to resolve them, the problems persist.

Unjustified Fees – FNB is charging me a fee when I transfer money between my OWN accounts. Additionally, withdrawing cash from their ATMs using their card now incurs a R20 fee, which is unacceptable.

Unexplained Discrepancies – I track my account daily and recently noticed that my balances are not adding up. There are no transaction records explaining these missing amounts, making me question whether money is being taken without my knowledge.

Unauthorized Changes to Monthly Fee Deductions – My monthly fees were originally scheduled for the 8th of every month. Without notice or explanation, FNB is now deducting them 10 days earlier. I previously addressed this issue with their support, and I expect them to stick to what was agreed upon.

Address Reverted Without My Consent – Years ago, I updated my residential address at an FNB branch. Now, out of nowhere, my statement reflects an old address I never changed it back to. This is a serious breach of customer data accuracy.

FNB, do not let an *********** person call me asking for specific dates and unnecessary details—my account is on your system, and you can clearly see the issues for yourself. If I get another call wasting my time instead of providing solutions, I will write another negative review until these problems are resolved. I also do not want to hear any excuses about dates being "changed"—your support team has already addressed this in the past, and I expect consistency, not contradictions.

Sort this out immediately.