Extremely disappointed with FNB’s home loan interest rate review

Item: FNB (First National Bank)
Rating: 1
Author: Lotty M

I have been an FNB customer for over 10 years, with a home loan at prime + 0.70%. Recently, I requested a review of my interest rate, expecting consideration given my long-standing relationship, good payment history, and improved financial standing.

To my shock and disappointment, FNB declined my request, stating that interest rate reviews are conducted only as a courtesy at the bank’s discretion. This means that even loyal customers with a strong financial record cannot request a fair review unless the bank deems it convenient.

I find this approach unacceptable and feel that it does not value long-term clients who maintain their loans responsibly. I am extremely disappointed with FNB’s lack of flexibility and customer consideration.

Helpful (0)

Replies (1)

Lotty M's updateReviewer Update

03 Feb 2026, 16:01

Thank you very much FNB team for reposing to the complain. Although my complain was never resolved because FNB believes an interest rate of prime+0.70 for a person with a a good credit history and an excellent credit credit report is favorable and for one to possibly get a review is only if you can come with a quotation from another bank. So much for customer loyalty

Lotty M's update03 Feb 2026, 16:01

Reviewer Update