Extremely Disappointed with FNB Private Banking Service

I am writing this complaint as a long-time FNB Private Banking client who is extremely disappointed by the level of service I’ve received.

Despite the premium positioning of FNB Private Banking, I’ve experienced repeated delays in response, poor follow-up from my private banker, and a general lack of urgency when dealing with time-sensitive requests.

I’ve sent multiple emails and followed up via the app and call centre, yet I continue to face unresolved issues and inconsistent communication. This is not the level of service one expects from a private banking team.

As a client who specifically chose FNB for its reputation in client-centric service and digital leadership, this experience is frustrating and unacceptable.

I am requesting that a senior representative urgently reviews my case and contacts me to resolve the outstanding matters and restore trust in the FNB Private Banking brand.

If this cannot be resolved quickly and professionally, I will be forced to explore alternative providers who value their clients’ time and business.

Please treat this matter as urgent