Extremely Disappointed with FNB Loan Department – Poor Service and Lack of Follow-Up

Dear FNB Team,

I am extremely disappointed with the poor service I have received from the FNB Loan Department.

I app**** for a loan on Saturday and promptly signed the debit order mandate as requested. I was then asked to send through additional documents, which I did on the same day. However, when I followed up with your team, I was told that my debit order mandate had “expired” and that it would need to be reset yesterday. Despite this assurance, nothing has been done to date.

It is very frustrating to see such inefficiency and lack of urgency from a bank that prides itself on being innovative and customer-focused. It seems that the only way to get any response or action from FNB is by logging a complaint on HelloPeter, which is deeply disappointing.DESPITE THAT I AM BANKING WITH THE M

FNB’s service standards appear to be deteriorating, and this experience has left me feeling that the bank is operating more like a ****a shop than a leading financial institution.

I expect urgent feedback and resolution on my loan application and debit order mandate issue.

Kind regards,