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Xolile N
1 reviews | Active since Sept 2019
29 Nov 2019, 20:08
Extremely disappointed with FNB
I am so disappointed with FNB...I deposited money to another bank account on the 19/11/2019.The person I sent money to did not receive the money and I went to the FNB branch at Main Street and I wad told that the money is not reflecting on their side therefore they did not deduct money from my account.Funny thing is money was deducted from my account and I even took received a message informing me that the transaction was successful.I informed the person that was assisting me that I deposited money to two different accounts using the FNB APP and the person did receive it.
I’m extremely disappointed
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Replies (2)
FNB (First National Bank)'s replyOfficial
30 Nov 2019, 10:07Good Day Xolile Njilo
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the a suitable time to get hold of you or an alternative contact number as we require more information to be able to forward the matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the a suitable time to get hold of you or an alternative contact number as we require more information to be able to forward the matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team
FNB (First National Bank)'s reply30 Nov 2019, 10:07
Official
Good Day Xolile Njilo
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the a suitable time to get hold of you or an alternative contact number as we require more information to be able to forward the matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the a suitable time to get hold of you or an alternative contact number as we require more information to be able to forward the matter to the relevant department to investigate this further and contact you with feedback.
Regards
Hello Peter Complaints Team
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Xolile N's updateReviewer Update
03 Dec 2019, 11:20Good day
Kindly contact me on 04/12/2019 at 14:00.
Thank you
Kindly contact me on 04/12/2019 at 14:00.
Thank you
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Xolile N's update03 Dec 2019, 11:20
Reviewer Update
Good day
Kindly contact me on 04/12/2019 at 14:00.
Thank you
Kindly contact me on 04/12/2019 at 14:00.
Thank you