Extremely Disappointed with Account Closure and Service

Dear FNB, I am writing to express my extreme frustration with the poor service I have received from your team regarding the closure of my bank account. I initially contacted your call centre requesting that my account be closed, and although I received a call back days later, the issue remains unresolved because during that call, I made it clear that my funeral and life insurance policies were linked to the account for payments. I provided both the funeral and life insurance agents with my new banking details to ensure that deductions could be made without issue. However, not only was this not done, but I also never received any confirmation emails from either of the agents confirming that my details had been updated This lack of follow-through and attention to detail is completely unacceptable. The failure to process these updates has caused me unnecessary stress and inconvenience. I trusted that your team would handle this matter professionally, yet it is clear that this has not been the case. If this issue is not resolved promptly, I will have no choice but to escalate it to the ombudsman. I expect a swift and satisfactory resolution to this matter, or I will be taking further action.