Extremely Disappointed – What Happened to FNB Law On Call ?

I used to be impressed with FNB's Law On Call legal insurance service – they were responsive, professional, and reliable. Sadly, that no longer seems to be the case.

I’ve sent emails requesting legal advice, and no one replies – despite their policy documents clearly stating they are available to assist. When I phone to follow up, I get passed around or spoken to by staff who sound like recent graduates, completely unaware of the ongoing lack of response from their team. Even more frustrating is that they seem to think it’s perfectly acceptable to ignore legal queries from customers. There is no sense of urgency or accountability – it’s as if customer service and professionalism no longer matter.

This is not just an admin issue – it’s a serious service failure. FNB, what is going on? Please get your Law On Call team back to the standard it used to be. Right now, it feels like I’m paying for a service that simply doesn’t exist.