Extremely disappointed

I am absolutely appalled at the level of service I am receiving from FNB premier bankers. I am currently not in the country and locked out of my on line banking with no access to my funds and after emailing and phoning for more than a week I have still not had my issue attended to or rectified. Every time I speak to someone they give me a different story and my emails are not rep**** to. The promises made to call me back never happen neither. I hope to get a reply from FNB via my email address ***