Extremely Disappointed
<p>I’m very disappointed with the way my query/complaint has been handled regarding my credit cards and the penalty fee’s I had to pay, even though it was not my fault (Ref ********** ). Not only has this query not been resolved, but I have received no feedback regarding the outcome or if the penalty fees will be reversed.</p> <p> </p> <p>I have been with FNB my entire life, and this is the first time that I REALLY do not like FNB…</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)