AV
Arina V

1 reviews | Active since Oct 2017

23 Oct 2017, 11:06

Extremely DISAPPOINTED

After several requests emails & phone calls to both FNB Homeloans & RMB Private Banking to please amend our home-loan to the flexible option it seems that they are not interested in assisting us. This has been the worst service that we've ever received from any financial institution !!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Oct 2017, 12:52
Official

Hello arina-visser,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)