1 reviews | Active since Mar 2012
Extremely disappointed
A booked tickets to tickets to Thailand and by accident I spelled my name incorrectly. The company I booked through refused to help me and now I have lost my money. I submitted a credit card dispute form to FNB and last Thursday I sent them the final information that they needed.
I got a call a couple of hours later saying that they could not help me. After a couple of hours they simply dismissed the case. They did not try and investigate. If they had tried to investigate maybe they would know how many people this company has ****med or that the airlines have already refunded the money but I have not been refunded.
As a customer for 20 years I am extremely disappointed this is how you treat your customers. Maybe I should move banks.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)