Extremely disapointed

<p>Good afternoon </p> <p>I will start off by saying that I have always had excellent service from FNB. This is my first time experiencing such poor service. I hope that FNB can restore my faith in them. </p> <p>I have logged a complaint on the 29 March 2016 (Ref no: ***NF). A very kind and helpful gentleman Muhammed Sayed contacted me and tried to assist with my enquiry. After many attempts the enquiry was partially resolved. </p> <p>One of my concerns was, that I have downgraded my Platinum account to a Gold cheque account. The downgrade was successfully done, however the fees was still incorrect. For 2 months , I have been charged R199 for a Gold cheque account. Once again I email Muhammed Sayed, unfortunately he was on leave.</p> <p>On 6th May, I contacted *** and spoke to Samatha, she assured me that the fees will be reversed and I will receive a credit for the incorrect charges. </p> <p>On the 9th May , I still received no feedback, so I emailed Samantha, but received no feadback. </p> <p>To date I have received no feedback about my enquiry. The end of the month is approaching and I would not like another R199 to be deducted from my account. </p> <p>I would like my charges to be rectified and the money owed to me, refunded. </p> <p>Kind regards</p> <p>Shanaaz</p> <p>***</p>