extremely bad service, no 1 can assist me!

I app**** for a credit card on the 12th of may nd was approved at the braamfontein branch, while I was under the impression that my card is ob its way it turns out that the credit department was creating a new application wit new limits I knew nothing about... tried calling more than 5 times nd no one seems to b able to resolve my problem... everyone I speak to jst passes me onto someone else! thinkin