KT
Keitumetse T
1 reviews | Active since May 2016
09 Dec 2020, 08:57
Extremely bad service from FNB
Almost a month ago I have asked FNB to downgrade my cheque account to Gold and I was told it will take more or less than 48 hours. To my surprise I had to call them again last week to request them to downgrade...the consultant who assisted me indicated that they will escalate the matter to her manager and that it will take again 48 hours to downgrade. It literally exhausting that as someone who has been with FNB this long has to receive a pillar to post type of service. I am out of options because when I went to the branch they told me to request this service via phone, now this? FNB please live up to your motto!!!
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Keitumetse T's updateReviewer Update
11 Dec 2020, 07:46FNB I am still waiting for your complaints officer to assist me. I lodged this review on 09.13.2020 and three days later still no call. This is confirmation that the quality of your service has deteriorated and the truth is I am very disappointed because I will be billed the full fee for a private cheque holder whereas I requested a downgrade a long time ago. Very sad indeed
KT
Keitumetse T's update11 Dec 2020, 07:46
Reviewer Update
FNB I am still waiting for your complaints officer to assist me. I lodged this review on 09.13.2020 and three days later still no call. This is confirmation that the quality of your service has deteriorated and the truth is I am very disappointed because I will be billed the full fee for a private cheque holder whereas I requested a downgrade a long time ago. Very sad indeed