Extremely bad service from FNB

I requested a proof of payment for a credit card transaction on 22 June, it is now the 1 July & I am still waiting. I was told it would take 2-3 working days. After numerous emails back and forth they requested a form to be filled out and I would be charged an extra R105.00 for this service. This was on the 22 July after all my previous requests. (Why wait this long to start the process?) I sent the signed form back to Portia Sinenhlanhla Khawula & was told it would take 2-3 working days. Since then I have had NO feedback. Today is the 1 July and I have still not got a proof of payment. I email Portia Sinenhlanhla Khawula yesterday – no reply. I emailed Portia Sinenhlanhla Khawula this morning and she said rep****: “Good day Mr Sym, I have been escalating to the Credit card department however no feedback. Should I not receive it together I will have to log it as a complaint” What part of URGENT does FNB not understand? I told her to log a complaint now, which she says she has done. I am not holding my breathe. To be quite honest I would not recommend FNB to my worst enemy!