Extremely BAD SERVICE from an FNB Premier Banker

Today at approximately 11:30 I experienced bad service from Paulina Garokoe from FNB Premier Banking call centre. I have a debit order that I did not authorise to be processed and wanted it reversed. She explain how she could not reverse it on that specific day as it needed 24 hours, which I understood, but then went on to tell me that I had to call again the next day.....could she not have gone the extra mile and put a note on her side or on my account to go back and action???? I then ask her to put me through to someone that can help me, she placed me back in the que and had one of her colleagues pick up the call...she didn't put me through to a manager or supervisor but back in the que. This is the service I get from a bank I have been with for so long....Service sucked and no I would not recommend it to anyone.