EXTREMELY BAD SERVICE (can I rate less tan 1 star?)

After 2 weeks I still do not have my approved personal loan paid out. Keeping in mind that I am an FNB custumer for 18 years already. Uncountable number of phone calls, branch visit (to fix their mistake on my profile), speaking to different departments. Complaint lodged but it was closed in a day with a generic response. No personal service anymore, just systems and ticket number with a standard waiting time. Cannot speak to someone that can listen, understand and then resolve the issue. There are 2 staff members I have to commend as they are trying their best within a broken system.