Extremely bad service by the cash and investment assistant by the name KELETSO MUROA

I am very disappointed by the service that fnb is giving me. It has been years facing the same problem continuously... Everytime when i send my funds from my fixed account to my easy account, i have to go to the branch for my funds to be released. Last three months my funds where sent to an unselected account and this month apparently my funds cannot be released because i have to update my physical address why? Why do i have to change my home address? This lady from cash and investment by the name Keletso Muroa fought with the branch assistant. I am disappointed, frustrated and traumatised by this incident. And i need my funds as in like yesterday. I don't want to change my home physical address, i am temporarily staying in joburg... what will happen now when i go home? I won't use my account and funds because of the address? I called the cash and investment three days ago asking them if the was something wrong with my account and the assistant said there was nothing wrong. Why is it that when i need the money now there is a problem?