EXTREMELY BAD SERVICE AT FNB BANK

On the 8 august I received bad service at FNB bank in Diepkloof square, my FNB card is and is still stuck inside an ATM and when I went to the bank with my passport because I had misplaced my ID,I was not allowed to retrieve my card because I was using a passport as my ID and I was therefore sent home without assistance and without a card this happened on the 08August 2015 i was told to find my id and come back when i found it and there was nothing else they can do about retrieving my card,they also told me to use phone banking and would not resolve my problem the problem with cellphone banking is it has a limit and i wanted to purchase a laptop on that day and had the money but because i was denied service i could not do so and i still dont hav a card even today on the 15 August 2015.