extremely bad service

<p>i have been banking with FNB for years , and recently i lost my card and ordered another one which did not come 3weeks later so i had to go the bank to find that when i blocked my card as ****** they put a hold on my account , they had not changed my number in the system as well , i managed to change my cell phone banking details on the 31st on July , that is when i found out that i could not access my account because of *****elent activities , i was told to bring an affirdavit , there was no communication however from FNBs side and yet its their fault that all that happened , there was not even an email to warn me as to what was going on , now i have sent the documents they need and they said the ***** focus group would be in touch in 24hrs , it has been 72 + hours , its monthend they took their banks charges but i cant how ever pay my rent , pay my nanny and buy daipers for my one year old , i have been a very loyal client and i feel i am being treated like **** because i am a foreigner and a friend of got her 11thsnd rand savings frozen at FNB because of some bogus story like that. we cant be treated like that because we are not from here and we are black if they is a problem make us aware , i dont think if i were south african and better yet white my account would have been frozen with communication not even an email. please help me get my funds i will close my account afterwards i cant deal with people that dont care , i have using that account for my salary for years all of a sudden i cant get my salary . #xenophobia at its best. AT the same time my bank charges every month are over r200, so something fishy is going on , because everyone i asked was shocked at such an amount. #stopxenophobiaFNB</p>