Extremely bad service

it really has been a bad experience with fnb from opening a business account to their call centre, fhe only sufficient stuff are in the bank however we make use of online methods as u cant sit in a bank for 5 hours to sort a problem on your account. i received and activated my card a week before month end and i still get charged banking fees i call calk centre and get directed 3 times to a line where they answer and i find myself saying hello for 2 min while listening to people over the phone, in last month alone 700 airtime was waisted on call centre only to find out they never sorted anything i am extremely unhappy with FNB bank, i am looking for another bank as we speak