Extremely Bad Service

I have been struggling for two weeks now to open up a new Cheque account with FNB, I've spoke to a different adviser every time I call the call center and not one has been able to resolve the problem!! For about a week I struggled to get my updated details on their system and the scary part is I have never been with FNB however they have my name, surname and ID number with an address I have never even heard of which tells me someone could have opened up an account with my details but the advisers could care less. I then decided to just leave it as I was tired of trying to talk to *********** individuals that clearly hate their jobs, and today a cheque card was delivered to me with ALL the wrong details on, like has no one listened to me in the past two weeks of struggling!!!!!!!!! clearly not!! Extremely disgusted in the service I've received from FNB and I'm not even a client, I can only imagine how bad it'll get if I do become a client. Can someone please call me and sort this out.