extremely bad service

<p>I Logged a complaints with regards to incorrect contact details. My personal loan information "statement" being sent to a relavtive contact number and to my correct number, I have explained that this is unexceptable as I did not give this contact when i took out the personal loan, I advised that I took the loan out telephonically and should they go back to the voice recording to get the correct information that was given. The call centre agent called me back with regards to the complaint... she so so damn rude telling me i should do what i want as i need to update my details at the branch, I told her i'm not going to waste my time going to a branch to have it updated when i did not give that number in the first place.... I requested to speak to the manager numerous times and she refused to let me speak to the manager, told me the manager will call me back, I still insisted that I need to speak to her manager now so refused next best thing she drops the call on me and its a battle to get through to FNB, Her name was apparently Wenzile Mazimba and manager name is Evin Marshall, not even sure if this is the correct details she gave me</p>