Extremely Bad Service

I have been trying to open a Cycling Club account which is still ongoing for over a month now. Tried the online service but what a disaster. Everytime I call in to find out the status on my account someone different attends to it yet sending me a reply that they require this document or this is not signed or this document needs to be clearer. am coming to a point where I am giving up with FNB as this account which is not even activate cost me in phone bills over R65 already as you tend to wait for 15+ minutes in order to speak to someone who will give you the run around. I don't why FNB has this email accountsopenings if they don't even check the emails in the email queue. It only gets done once I call in and wait for x amount of minutes then they will try and find it... I have been a client of FNB but this is the pits. Yet again today I called and then later to get an email oh this is incomplete and the need this and that again..Yet you get send cards for the business in the post..IS THIS A JOKE???