Extremely BAD EXPERIENCE

I have been a LKNG STANDING customer with FNB but today I made up my mind to take my LOYALTY to another bank. I am sick and tired of the PATHETIC CUSTOMER SERVICE RECEIVED via call, chat, email and INSIDE THE BRANCH.

I OPENED A BUSINESS ACCOUNT WITH FNB on the 10th September 2020, the agent who assisted me via call told me that my card will be delivered within 3 to 5 business days... I then started giving my customers my business account details, they started paying me in that account. The agent who assisted me NEVER TOLD ME ANYTHING ABOUT KYC DOCUMENTS AND ALL OTHER DOCUMENTS THAT MUST BE SENT THROUGH. Eventually I found out that those documents were outstanding, I sent the documents through via email, STILL NEVER receive RECEIVED any feedback. When going onto the chat system, I am being transferred left right and center. When I call into the accounts opening department, I DON'T EVEN GET THROUGH TO THEM BECAUSE THEY DON'T ANSWER FOR A FULL WEEK. I NOW WASTED R200 AIRTIME. I decided to go into the Branch at Zevenwacht mall where a lady assisted me and assured me that my documents are now in order and that I need to call accounts opening today (which I did numerous times), she also assured me that she will contact me and made a copy of my ID and took my contact details. She still did not contact me. I then called business department and four agents put me through to accounts opening where I was waiting so long, another R100 gone in airtime. Bought airtime again, then I got through to another agent who ADVISED ME THAT ACCOUNTS OPENING IS CLOSED. SO WHY WAS I PUT THROUGH NUMEROUS TIMES TO A DEPARTMENT THAT IS CLOSED?!?! I am extremely ****ed off because now I have clients to answer to as I NEVER RECEIVED any payments from them and I could not assist them due to you guys. I have lost clients due to FNB and now you guys have lost me too. I am ****ed off for the fact that I have been played around with and up until today, 9 days later, still not assisted. I don't feel valued as a client here anymore.