Extremely Bad Customer Service

Where do I start.

I thought FNB was the best at their service but once again I find myself writing a review about their service.

I initially complained that I couldn't add two items to my cart when I purchased a device from the. I got a call from a Gentlemen by the name of Keegan who was extremely helpful in the beginning with communicating with me.

I got a call on Wednesday from Kelin Van Der Westhuizen who advised that I she will get the courier to contact me the very same day to arrange deliver she even sent me the terms and conditions of the purchase.

Today I decided to contact FNB to follow up on my order because I haven't received a call from the courier confirming my delivery. I then contact FNB and spoke to Zanele Khumalo who advised that she is not able to see the order and that it was done in the administration department she will transfer me to the couriers and they will confirm the delivery.

She then dropped the call on me instead of transferring me. I then decided to contact the courier company and spoke to Japhta who advised that they didn't get any communication from FNB regarding a delivery for me. I then contacted FNB again and spoke to Phalesa who advised that she is also not able to see the order of the device and I explained to her that I didn't get a order number and that Kelin only sent me the T&C's. She once again explained that Kelin works in admin and that there is no number to get through to her however she sent an email to Kelin this morning requesting her to contact me.

It is now after 16:00pm and I still didn't hear anything from FNB :-(