Extreme pore service delivery

Extreme poor service delivery from FNB! I have recently upgraded to a private client account (almost 4 working days ago) and have still not received my card or been contacted by my Private Banker to get in touch and introduce him/herself. This is appalling!! What is the point of upgrading and receiving a downgrade in service delivery? Furthermore, CCD made contact with me to deliver the card today between 9am-10am. It is now 11:30am and I have not received my card nor have I been notified of the courier company has experienced issues. I have called CCD countless times to follow up and every time they promise to contact me and notify me when the card will arrive. NO ONE CALLED ME BACK! Disgusted!