Extreme poor service

Extremely poor service from FNB. I get to the branch stood in the queue, only to be told that I am unable to deactivate the tap option on both my personal and business card at the branch. Here we go as always, I'm redirected away from the branch to call a call center for that. The agent just told me she can't do that, why.. I dont know..and told me to hold. I am still here at the FNB Potchefstroom West Acres branch sitting aside as other people get a service and am still holding for the call center..I have been holding for over 1hr 10 minutes now while other people walk in and out of the branch in my view...what a circus and classists.