Extreme poor, disregards of Customers

I have received the most ********** service from FNB during this pandemic. I call and hold for hours only for the consultant to pick and drop the call. I'm currently sitting on a negative bank balance because FNB puts the ***** of a third party over their customer's needs. On the 16 Telkom stole 6K from my account, yesterday again they took over 6k totalling to over 12K. There is a ***** case reference no ***7 wrt this matter. But my bank would rather charge me for a negative bank balance than to ensure that my money is protected. I am called by the resolution consultant only to redirect me to dispute for the calls to ring unanswered and dropped in the customers ears. I am exhausted, disappointed and appalled by the bank I called home for many years.