Extreme lack of service from FNB

I have been trying since 09:03 this morning to get assistance from somebody at FNB. Nobody can assist because nobody (besides the switchboard operator) answers the phone - they are in meetings or are not in the office. It is now 10:28 and I am waiting for Robert (so called Relationship something or other) to phone me back. It has taken 5 calls and still I have not been assisted. Disgusting lack of service from a bank as large as FNB. I was referred to the Call Centre - they couldn't assist and told me that the branch should never have referred me to them in the first place. Maybe today is a public holiday which is why nobody is working at First National Bank, Alberton Branch.