Extreamley poor service

Good morning

Please see the following complaint and sort it out immediately before I close the account through frustration.

My details: will be provided Approximately 3 weeks before my Gold business cheque card was due to expire (expiry end of May 2020) I contacted FNB to arrange for a new card to be issued. The branch told me that to have it delivered to my branch would cost R200.00 but to have it couriered directly to me would be free. I opted for the courier service.

I received an SMS from Takealot couriers that my card would be delivered on 04 June 2020

On 04 June 2020 nothing arrived and I did not receive any communications from the courier Since then I have phoned both FNB and Takealot to find out what is happening with the delivery of my card over 7 times each time I am told that they will check and get back to me. The only person who has kept this promise is a lady by the name of Nuraan who has called me 2 times to tell me that the 3rd party courier used by Takealot does not respond.

I am still waiting for my card to be delivered It is now 18 days since this card expired and if I do not get my new card by close of business Monday 22 June 2020 I will be visiting my branch to close the account and will look at an alternate banking institution to handle all my business.

Please sort out this ridiculous debacle as a client should not have to go through all this hassle, after all you do say “how can we help”