KJ
Kelly J

1 reviews | Active since Oct 2017

04 Oct 2017, 13:51

extra charges for deposit

I am disgusted that FNB Vangate Mall is charging extra money for deposits to be made inside the branch. And there is absolutely no flyers pamphlets or anything to notify of this. I mean what is the point of having tellers if they cannot assist with doing deposits. And then you have to stand in a long queue outside to deposit at the ATM. I get that they encourage people to use the ATMs for this but this is not the way to do it. No other bank does this or atleast none that I know of.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2017, 14:09
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)